Thank you for visiting Crave Interiors, in order to provide you a smooth transaction we hope the following is helpful.

Ordering & Payment

Crave Interiors offers the following ordering and payment methods:

Credit Card  - You can order and pay online through our secure shopping facility 7 days a week. (Mastercard/Visa)

PayPal - Order through our store and select Paypal at checkout.

Bank Deposit - Select Bank Deposit at checkout and our bank details will be made available.

Lay Buy  - 20% non-refundable deposit required, Lay buy to be completed within 3 months.  Select Lay buy at checkout and we will email you back.

Phone  - We are happy for you to place orders over the phone just give us a call between 9am - 5pm on  (+61) 0408856885.

Email - Send us an email at info@craveinteriors.com.au outlining your order and we will be back in touch within a few hours.

Shipping

Due to the quantity of wallpapers that Crave Interiors has available it would be impossible for us to stock them all.  By ordering from our Suppliers direct, we are ensuring that your whole order is from the same colour batch as there are often slight colour variations between batches.

Please refer to the product description for delivery times, these are approximate and often arrive sooner.  However, on the very rare occasion they may take a little longer, if they do, we will notify you as soon as we are aware.

Australian Deliveries
Crave Interiors offers a flat rate shipping fee of $10 which includes registration and insurance where necessary.

Your order will be delivered by Australia Post or Couriers Please. 

International Deliveries 
We currently offer overseas delivery to the United States, Canada and New Zealand.  However, if you would like delivery to another country just send us an email and we can quote on postage.

Packaging

Crave Interiors is dedicated to limiting the use of excess packaging materials when shipping products to our customers. Where possible, we reuse boxes and packing supplies that have been sent to us.  This helps cut the amount of  materials that would otherwise find its way into landfill plus helps reduce shipping costs to our Customers. Thank you for your understanding.

Returns

Return of faulty goods – If you receive a product which is faulty in anyway, we will replace the item or give you a full refund at no extra cost. Always make sure that you check all wallpaper products for faults before and during hanging. If you do find a fault, you will need to return a sample of the product to us, it may not be necessary to return the whole item so please contact us prior to sending.

Return of non-faulty goods – Refunds will not be given if you simply change your mind, for this reason we encourage the request of samples. If for some reason you need to return a non-faulty item, Crave Interiors will offer you a store credit on the purchases you wish to return, providing that the product is returned to Crave Interiors within 7 days of you receiving it.

The returned products must be in re-saleable condition; meaning it is unopened and undamaged and has the original invoice returned with it. The customer is responsible for the cost of returning the goods as well as the cost of re-sending the replacement products.

 Crave Interiors will not offer refunds or credits on over ordered wallpaper. Please note that sale items are final. We cannot accept returns on products that were purchased on sale. We do not accept returns without prior authorisation, if you would like to return a product, we request that you contact us first.

Crave Interiors nor its suppliers, will not accept responsibility for labour costs, colour changes (hot spots), or discoloration due to additional paste, improper wall preparations or incorrect hanging. Crave Interiors will not accept any returns after 30 days from delivery.